The new mRay Help Desk as a central platform for support and service.
To make our customer support even more efficient and transparent, the mRay Help Desk is now available. The new ticketing system provides a central point of contact for all support requests related to mRay – from technical issues to general questions about the application.
The mRay Help Desk consolidates all inquiries in a structured system. Users can submit their request directly via a form and include all relevant information such as affected systems, error messages, or screenshots. This ensures that our support team receives all necessary details to process inquiries quickly and in a targeted manner.
An integrated FAQ section offers answers to frequently asked questions and explains common issues. This allows many topics to be resolved independently in advance – without waiting times and regardless of support hours.
All requests submitted via the Help Desk are automatically converted into a ticket and prioritized by our support team. Users can track the processing status and communication at any time – ensuring maximum transparency and traceability.
Key Benefits at a Glance:
- Centralized and structured collection of all support requests
- Faster processing through standardized workflows
- Transparent tracking of ticket status
- FAQ section for self-service problem resolution
- Direct communication with the mRay support team
With the mRay Help Desk, we provide a modern and efficient foundation for technical support – so that issues are identified faster, solutions are implemented more precisely, and your workflows remain uninterrupted.
