{"id":20076,"date":"2025-11-13T10:01:23","date_gmt":"2025-11-13T09:01:23","guid":{"rendered":"https:\/\/mbits.info\/?p=20076"},"modified":"2025-11-14T08:14:42","modified_gmt":"2025-11-14T07:14:42","slug":"der-neue-mray-help-desk","status":"publish","type":"post","link":"https:\/\/mbits.info\/en\/der-neue-mray-help-desk","title":{"rendered":"The new mRay Help Desk for our customers"},"content":{"rendered":"

The new mRay Help Desk as a central platform for support and service.
 <\/p>\n\n\n\n

To make our customer support even more efficient and transparent, the mRay <\/a>Help<\/a> Desk<\/a><\/strong> is now available. The new ticketing system provides a central point of contact for all support requests related to mRay \u2013 from technical issues to general questions about the application.<\/p>\n\n\n\n

The mRay Help Desk consolidates all inquiries in a structured system. Users can submit their request directly via a form and include all relevant information such as affected systems, error messages, or screenshots. This ensures that our support team receives all necessary details to process inquiries quickly and in a targeted manner.<\/p>\n\n\n\n

An integrated FAQ section<\/a><\/strong> offers answers to frequently asked questions and explains common issues. This allows many topics to be resolved independently in advance \u2013 without waiting times and regardless of support hours.
\u00a0<\/p>\n\n\n\n

All requests submitted via the Help Desk are automatically converted into a ticket<\/strong> and prioritized by our support team. Users can track the processing status and communication at any time \u2013 ensuring maximum transparency and traceability.<\/p>\n\n\n\n

<\/p>\n\n\n\n

Key Benefits at a Glance:<\/strong><\/p>\n\n\n\n

<\/p>\n\n\n\n

    \n
  1. Centralized and structured collection of all support requests<\/li>\n\n\n\n
  2. Faster processing through standardized workflows<\/li>\n\n\n\n
  3. Transparent tracking of ticket status<\/li>\n\n\n\n
  4. FAQ section for self-service problem resolution<\/li>\n\n\n\n
  5. Direct communication with the mRay support team<\/li>\n<\/ol>\n\n\n\n

    <\/p>\n\n\n\n

    <\/p>\n\n\n\n

    With the mRay Help Desk, we provide a modern and efficient foundation for technical support \u2013 so that issues are identified faster, solutions are implemented more precisely, and your workflows remain uninterrupted. <\/p>\n\n\n\n

    <\/p>\n\n\n\n

    \ud83d\udc49 To the mRay Help Desk<\/a><\/strong><\/p>\n\n\n\n

    <\/p>\n\n\n\n

    <\/p>","protected":false},"excerpt":{"rendered":"

    The new mRay Help Desk consolidates all support requests in a central ticketing system. With structured workflows, transparent status tracking, and an integrated FAQ section, it ensures fast, efficient, and traceable handling of your inquiries.<\/p>","protected":false},"author":17,"featured_media":20078,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[320,299,1],"tags":[91,72,448,88,53,176,52,436,68,449],"class_list":["post-20076","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all","category-mray","category-news","tag-app","tag-digitalisierung","tag-helpdesk","tag-kunde","tag-mbits","tag-medizin","tag-mray","tag-service","tag-software","tag-support"],"yoast_head":"\nDer neue mRay Help Desk f\u00fcr unsere Kunden - mbits<\/title>\n<meta name=\"description\" content=\"Der neue mRay Help Desk bietet ein zentrales Ticketsystem f\u00fcr Supportanfragen. 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